VAUXHALL EXPANDS SAFETY CHECK FOR CORSA AND ADAM

Following on-site investigations at a supplier, Vauxhall is expanding its safety check for Corsa and ADAM back to vehicles registered since February 2014. This is in addition to the vehicles registered since May 2014 that have already been communicated. These additional vehicles may also have been manufactured with the steering system part that did not meet specification and should not be driven prior to inspection.

Vauxhall is connecting with customers via a number of channels. Owners can find out if their vehicle is affected by going to www.vauxhall.co.uk/recall.html and following the instructions on the website. They can also call the Vauxhall Customer Assistance line on 0800 026 0034 (09.00 to 19.00 Monday to Friday and until 17.00 at weekends) or The AA on 0800 553388 (07.00 to midnight 7 days per week). If their car is affected, the customer will also be automatically contacted by letter from Vauxhall using the DVSA (VOSA) recognised recall process utilising DVLA registration information.

The company first became aware of the condition during routine quality controls at the vehicle production plant. Customers who have additional questions can obtain immediate assistance using the numbers above.

AA NOW HELPING WITH VEHICLE CHECKS

Vauxhall Motors has been joined by the AA, its roadside assistance provider, to help support customers in determining if their vehicle is affected by the steering system safety recall on its ADAM and Corsa/Corsavan models registered since May 2014.  Around 3000 of these vehicles have been manufactured with a steering system part that does not meet Vauxhall’s specification. As a precaution, these vehicles should not be driven prior to inspection.

Customers have already been advised to visit either www.vauxhall.co.uk/recall.html or call the Customer Assistance Centre on 0800 026 0034 between 09.00 and 19.00hrs Monday to Friday (until 17.00hrs at weekends) for guidance on how to check their vehicle and ascertain if it is within the chassis number range of the recall.  In addition, customers can now call The AA on 0800 553388 between 07.00 and midnight, 7 days a week.

The AA will guide customers through the checking procedure for the production code on the steering shaft. If they are not comfortable in carrying out the check themselves, the AA will despatch a patrol to do it for them.  If the code is not one of the two affected, they will be advised that their car is safe to use, if not the AA will arrange to recover the vehicle to a Vauxhall dealer and if required, will arrange a replacement vehicle.

Safety check contact points in summary:

Vauxhall consumer website:                         www.vauxhall.co.uk/recall.html

Vauxhall Customer Assistance Centre:         0800 026 0034 (09.00 to 19.00hrs Monday to Friday and until 17.00 hrs at weekends))

The AA:                                                          0800 553388 (07.00 to midnight)